LarkXR Troubleshooting Reference
Deployment
Troubleshooting Backend Intranet Access Failure
Troubleshooting Backend External Access Failure
Troubleshooting Database Startup Failure
Troubleshooting Black Screen on Server Startup
Troubleshooting Service Startup Failure
Cluster Edition (Linux)
Troubleshooting “not found” Errors in sh Startup Scripts
Public Cloud
Tesla GPU GRID Driver and License Requirements
Configuring a Virtual Display for the Second vGPU
Troubleshooting Resolution Below 1080p on Tesla GPUs
Error Code Explanation
Web Client
Troubleshooting “No available render server, Please try again later.”
Code 102
Code 103
Code 202
Code 203
Code 401
Code 402
Code 403
Code 404
Code 500
Code 501
Code 502
Code 504
Code 601
Stuck on 5/5 Loading Page
Cloud Application Exit Detected
Point-to-Point Connection Disconnected
Frontend & Backend Inaccessible
VR Client
Code 11
Code 900
Code 1001
Continuous Loading
UDP Connection Failure
Other Issues
Code 1002
AR Client
UDP Connection Failure
Secondary Development
Data Channel
Unable to Communicate — Troubleshooting Guide
Failed to Pass the Message Body
Incorrect Message Delivery
Delay in Receiving Messages
UE5 Plugin Packaging: Possible Reasons for "Unknown Cook Failure"
WebSDK
1-5 Cards Loading
SDK License Does Not Exist
vue2-react Running Error (Node v18.12.1)
H.265 WebCodec Not Supported by Browser
Interface call
No Access Permissions
Signature and Timestamp Cannot Be Empty
Invalid Key Pair
Others
Apps Can't Sync
LarkXR Launcher: Check Environment Error
User Experiences
Live Streaming Screen is Black
Picture Quality is Not Clear
SN
Local SN
Invalid Authorization Code
Cloud SN
Authorization Code Is Disabled
Authorization Code Does Not Exist
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+
首页
Code 202
The `code202` error usually indicates that the streaming connection was interrupted or could not be maintained successfully. In proxy mode, the stream is forwarded through a WebSocket connection in the following format: ```text ws://<management-node-ip>/<render-node-ip>/10002 ``` If this connection cannot be established, or becomes unstable during use, `code202` may occur. ## Cause 1: Network Disconnection or Incorrect Network Configuration When the client cannot establish the required WebSocket connection, the most common causes are firewall rules, incorrect intranet IP settings, or incorrect public IP settings. ### Solution #### Intranet Environment - Check whether the firewall is disabled or configured to allow the required traffic. - Verify that the local IP configured on the render node matches the actual intranet IP address. Reference documents: - [Standalone Intranet (Windows)](https://docs.paraverse.cc/doc/245/) - [Cluster Intranet (Windows)](https://docs.paraverse.cc/doc/246/) #### Public Network Environment - Check whether the preferred public IP is configured correctly. - Confirm that the external network can reach the configured public address normally. Reference documents: - [Standalone Extranet (Windows)](https://docs.paraverse.cc/doc/247/) - [Cluster Extranet (Windows)](https://docs.paraverse.cc/doc/248/) ## Cause 2: Network Instability During Use If the connection can be established initially but later drops during use, the issue may be caused by unstable network conditions in a private deployment environment. ### Solution #### 1. Enable Delayed Stream Release in the Management Console In the management console, go to: **Application Management > Edit > General Advanced Settings** Enable the delayed stream close setting and configure an appropriate delay period. The current draft states that the default value is `20s`. [page:13] #### 2. Update `application.properties` Modify the following parameters in `larkxr-center/application.properties` to extend the heartbeat timeout and reduce unnecessary task release during temporary disconnections. ```properties # Default 12000 milliseconds to take a node offline without a heartbeat # When task delay close is enabled, this can be changed to match the backend setting, for example 120000 (2 minutes) pxy.clear-job.server-no-heartbeat-duration=120000 # Default 20000 milliseconds to close TaskInfo without a heartbeat # When task delay close is enabled, this can be changed to match the backend setting, for example 120000 (2 minutes) pxy.clear-job.taskinfo-no-heartbeat-duration=120000 ``` After updating the configuration, restart the Admin service. #### 3. Update the Web Front End if Needed The current draft also provides front-end update packages for reconnection handling: - Iframe: [datachannel.js](https://docs.pingxingyun.com/media/attachment/2025/03/datachannel.js) - WebSDK: [websdk_resolve202.zip](https://docs.pingxingyun.com/media/attachment/2025/03/websdk_resolve202.zip) ## Cause 3: The Render Package Is Incomplete or Was Accidentally Deleted The current page states that the rendering package may have been mistakenly terminated or removed, causing required files to be missing. [page:13] ### Solution Re-download the program package and replace the contents of the `RenderServer` directory. ## Cause 4: Insufficient Hardware Encoding Channels on GeForce GPUs When using a GeForce GPU, the number of available hardware encoding channels is limited by NVIDIA. The current draft notes that remote access tools such as Sunflower can also consume one encoding channel, which may contribute to the issue. [page:13] ### Solution - Avoid occupying encoding channels with unnecessary remote desktop tools during use. - For higher concurrency requirements, consider using Quadro or Tesla GPUs. - If applicable, consider using the integrated hardware and software solution recommended by the vendor. ## Notes - If `code202` appears immediately when launching, start by checking firewall rules, intranet IP settings, and public IP settings. - If `code202` appears only after a session has been running for a while, investigate network stability and heartbeat timeout settings first. - If the network path is normal, then check whether the render package is complete and whether the GPU encoding capacity is sufficient.
admin
2026年5月11日 15:24
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