LarkXR Troubleshooting Reference
Deployment
Troubleshooting Backend Intranet Access Failure
Troubleshooting Backend External Access Failure
Troubleshooting Database Startup Failure
Troubleshooting Black Screen on Server Startup
Troubleshooting Service Startup Failure
Cluster Edition (Linux)
Troubleshooting “not found” Errors in sh Startup Scripts
Public Cloud
Tesla GPU GRID Driver and License Requirements
Configuring a Virtual Display for the Second vGPU
Troubleshooting Resolution Below 1080p on Tesla GPUs
Error Code Explanation
Web Client
Troubleshooting “No available render server, Please try again later.”
Code 102
Code 103
Code 202
Code 203
Code 401
Code 402
Code 403
Code 404
Code 500
Code 501
Code 502
Code 504
Code 601
Stuck on 5/5 Loading Page
Cloud Application Exit Detected
Point-to-Point Connection Disconnected
Frontend & Backend Inaccessible
VR Client
Code 11
Code 900
Code 1001
Continuous Loading
UDP Connection Failure
Other Issues
Code 1002
AR Client
UDP Connection Failure
Secondary Development
Data Channel
Unable to Communicate — Troubleshooting Guide
Failed to Pass the Message Body
Incorrect Message Delivery
Delay in Receiving Messages
UE5 Plugin Packaging: Possible Reasons for "Unknown Cook Failure"
WebSDK
1-5 Cards Loading
SDK License Does Not Exist
vue2-react Running Error (Node v18.12.1)
H.265 WebCodec Not Supported by Browser
Interface call
No Access Permissions
Signature and Timestamp Cannot Be Empty
Invalid Key Pair
Others
Apps Can't Sync
LarkXR Launcher: Check Environment Error
User Experiences
Live Streaming Screen is Black
Picture Quality is Not Clear
SN
Local SN
Invalid Authorization Code
Cloud SN
Authorization Code Is Disabled
Authorization Code Does Not Exist
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首页
Code 1002
## Overview Error Code 1002 indicates that the remote VR application failed to initialize due to a VR streaming startup failure. This error occurs when the server-side VR runtime (SteamVR) is unable to launch its rendering engine, preventing a stream from being established between the host machine and the VR client. ## Symptoms - The VR headset remains black or displays a connection timeout after launching the application - The LarkXR client disconnects shortly after session initiation - Server-side logs indicate SteamVR engine failure or GPU initialization errors - Error Code 1002 is returned during the VR streaming handshake phase ## Root Cause Analysis The most common cause of Error Code 1002 is an **NVIDIA graphics driver incompatibility with SteamVR**. When the installed NVIDIA driver version exceeds the supported threshold, SteamVR's compositor or rendering pipeline fails to initialize, which in turn causes the LarkXR streaming service to abort the session. This issue typically manifests after: - Recent NVIDIA driver updates via Windows Update or GeForce Experience - Manual driver upgrades without verifying SteamVR compatibility - Migration to new GPU hardware with factory-installed recent drivers ## Affected Driver Versions NVIDIA driver versions **newer than 581.80** have been observed to trigger this incompatibility with the SteamVR runtime engine used in LarkXR deployments. ## Resolution To resolve Error Code 1002, downgrade or reinstall the NVIDIA driver to **version 581.80 or earlier**. **Steps:** 1. Download the appropriate NVIDIA driver (version 581.80 or lower) from the [NVIDIA Driver Archive](https://www.nvidia.com/Download/Find.aspx) 2. Run the installer with **Administrator privileges** 3. During installation, select **Custom (Advanced)** 4. Check the **Perform a clean installation** option to remove existing driver profiles and settings that may conflict with SteamVR 5. Complete the installation and **restart** the host machine 6. Verify that SteamVR launches successfully in standalone mode before reconnecting via LarkXR ## Verification After completing the driver rollback: - Launch SteamVR directly on the host to confirm the compositor initializes without error - Check that the GPU is recognized under **SteamVR > Settings > General > Advanced > GPU** - Reconnect via the LarkXR VR client and confirm the session establishes without returning Code 1002 ## Prevention - **Pin driver versions** on production streaming hosts to prevent automatic updates - **Disable Windows Update driver installation** for graphics adapters via Group Policy or system settings - **Test SteamVR compatibility** in a staging environment before applying driver updates to live LarkXR nodes
admin
2026年5月28日 17:18
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